Terms of Service

Engramly Parse and the engramly.net website are operated by Engramly, LLC, a Delaware limited liability company with offices at 131 Continental Dr, Suite 305, Newark, DE 19713, United States (“Engramly”, “we”, “us”, “our”). For contract questions write to legal@engramly.net.

By creating an account, generating an API key, uploading a document to the playground, or otherwise using the Service, you confirm that (a) you are at least 18 years old or have reached the age of legal majority in your jurisdiction, (b) you have the authority to bind the entity on whose behalf you are acting, and (c) you accept these Terms and our Privacy Policy.

If you do not agree, do not use the Service. We may refuse service to anyone, at any time, for any lawful reason.

Engramly Parse converts PDF documents and other supported file formats into structured text outputs (Markdown, JSON, HTML) intended for downstream language-model and retrieval pipelines. Outputs are generated by automated parsing and computer-vision models.

The Service is provided on an “as-is” basis. Parsing quality depends on input quality. We do not warrant that outputs are complete, accurate, fit for a particular purpose, or suitable for use in regulated contexts (legal, medical, financial, judicial). You are responsible for validating outputs before acting on them.

You must provide a valid email when registering. API keys are issued to your account and are confidential to you. You are responsible for all activity under your keys, including charges incurred. Treat keys like passwords: do not share them, do not commit them to version control, do not expose them in client-side code.

If you believe a key has been compromised, rotate it immediately from your account dashboard and contact legal@engramly.net so we can review activity.

You agree not to use the Service to:

• Process documents you do not have the legal right to upload, copy, or extract.
• Process documents containing protected health information (PHI) without a separate written agreement that addresses HIPAA obligations.
• Process documents containing payment card numbers, government-issued identifiers, or other sensitive personal data when a lower-risk alternative is available.
• Build a competing parsing product by systematically copying or benchmarking against Engramly Parse outputs.
• Attempt to reverse-engineer, decompile, or otherwise derive the source code, model weights, or training data of the Service.
• Circumvent rate limits, free-tier quotas, anti-abuse measures, or authentication.
• Generate or process unlawful, defamatory, infringing, harassing, or sexually exploitative content involving minors.
• Use the Service to violate any applicable law or third-party right.

We may suspend or terminate accounts that violate this section, with or without notice, and may report unlawful activity to the appropriate authorities.

Current pricing is published at engramly.net/engram#pricing. The Free tier is provided without charge subject to the published page quota. Paid tiers are billed in advance on a monthly cycle in US dollars and processed through Stripe.

We may change pricing prospectively by giving at least 30 days’ notice via email to the address on your account. Price changes do not apply to a billing period already paid.

Refunds and cancellations are governed by our Refund Policy, which is incorporated by reference.

Customer content. You retain all rights in the documents you upload and in the outputs the Service generates from them. You grant Engramly a limited, non-exclusive, worldwide licence to process your documents solely to provide the Service to you, to maintain transient operational logs, and to comply with law.

Model training. We do not use customer documents to train, fine-tune, or otherwise improve our models. Aggregated, fully anonymised operational telemetry (latency, error rates, page counts) may be retained for service-quality purposes only.

Engramly property. The Service, the website, the underlying software, the models, the documentation, and the trademarks “engramly”, “Engramly”, and “Engramly Parse” are owned by Engramly, LLC. Nothing in these Terms transfers ownership.

Each party will protect the other party’s non-public information disclosed in connection with the Service using the same degree of care it uses for its own confidential information, and not less than a reasonable degree of care. Each party may disclose the other’s confidential information when required by law, provided it gives the other party prompt notice when legally permitted.

You may cancel your subscription at any time from your account dashboard. Cancellation stops future renewals; access continues to the end of the current paid period unless you request a pro-rated refund (see the Refund Policy).

We may suspend or terminate your access immediately if you breach these Terms, if your payment method is declined and not cured within seven days, if we are required to do so by law, or if we discontinue the Service. We will give reasonable notice where practical and refund pre-paid fees attributable to the period after termination, except in the case of breach.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. ENGRAMLY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENGRAMLY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO ENGRAMLY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). IN NO EVENT WILL ENGRAMLY BE LIABLE FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow the exclusion of certain warranties or liabilities; in those jurisdictions our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless Engramly, its officers, employees, and contractors from any third-party claim arising out of (a) content you upload or process through the Service, (b) your violation of these Terms, or (c) your violation of any applicable law or third-party right, including intellectual-property rights. Engramly will give you prompt notice of any such claim and reasonable cooperation in the defence.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The federal and state courts located in New Castle County, Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to personal jurisdiction and venue in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms from time to time. Material changes take effect 30 days after we post the updated Terms on engramly.net/legal/terms and send notice to the email on your account. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may cancel your account before the effective date and receive a pro-rated refund of pre-paid fees.

These Terms (together with the Privacy Policy and Refund Policy) are the entire agreement between you and Engramly with respect to the Service. If any provision is held unenforceable, the remaining provisions will continue in full effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets. Notices to Engramly must be sent to legal@engramly.net and to the address above.